How rankings work, who Maya is, and what everyone can expect when we connect a customer with a Top Rated pro.
Rankings come from real, public Google ratings and review volume, refreshed monthly. As our own verified customer feedback accumulates (Maya checks in with every customer we connect after the work happens), that first party feedback becomes a second ranking signal. No business can buy a ranking, and no badge is for sale. Ever.
Maya is our AI concierge. She answers the chat on every page and the phone at (813) 454-0813, around the clock. She helps customers find the right pro, helps business owners claim and polish their listing, and connects the two directly when a customer asks for a callback.
Maya passes your name, number and request to the Top Rated pro you chose (or the top rated available pro in the category). We ask every pro to respond inside your window: ASAP means within one business hour. If they do not, we check in with you and line up another Top Rated pro so you are never left waiting on a promise.
A timely response. Leads come to you free with the customer's name, number, request and timeframe, and we ask you to confirm once you have reached out. Maya follows up with the customer on every connected lead after the work happens, and that feedback protects the rankings for everyone. Repeatedly ignored leads stop coming.
No. Listings are free, claiming is free, and the Top Rated 2026 badge is free for ranked businesses. Early claimants in each city also receive a free Premium upgrade: photos, your own description, video and your favorite reviews, front and center.
We confirm through a channel only the owner controls: answering the business phone number on file, replying from the business website domain, or a direct conversation with our team. Until that check passes, listing details cannot be changed by a claimant.
Yes, instantly. Reply STOP to any text and you will never receive another. Every consent we collect is logged, and we only ever text people who explicitly agreed on our forms.